Some tourists go through customs at Bangkok and then go on to their connecting flight. Do you have two different airlines involved? Are your bags checked all the way through to Phuket? If you have to pick them up at Bangkok you will have to go through customs.
Better hope your connecting flight is from Suvarnabhumi and not from Don Muang because you will not make your connection. Too many tourists want to blow off seeing Bangkok and don't allow enough time for connections or even have the right airport.
If you are with the same airline that brings you to BKK you can check with that airline. But if your bags are not checked through to Phuket you have to get them! If you have the same ticket from your country through to Phuket you probably will not have to go through customs.
I have passed through customs in around 20 minutes and had to wait longer for the bag to show up. If your arriving flight and your connecting flight is with the same airline they are more forgiving.
How is your return flight to Bangkok do you have tight connections?
Hope it works out for you, try to see Bangkok if you have not been there before. Even Bangkok is sunny enough to give you a tan walking around!
Good luck.
If you are on an international flight that is only transiting in Bangkok on the way to Phuket you do customs in Phuket.
The answer is Bangkok. Immigration and customs must be cleared in Bangkok before going on to Phuket.
Bangkok....
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